Your use of our website, www.ssdist.co.nz (S&S Distributors) is governed by these terms and conditions. By accessing S&S Distributors, you agree to accept these terms and conditions. We reserve the right to make changes to S&S Distributors and these terms and conditions at any time.
Order Acceptance Policy
We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Your receipt of any electronic order confirmation does not constitute signify our acceptance of your order or constitute confirmation of our offer to sell. We reserve the right at any time after we receive your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. We will not accept orders from exporters, wholesalers or customers who intend to resell our products.
We are not liable for any losses or damages caused by this S&S Distributors or any website linked to or from S&S Distributors. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All monies we receive from you will be refunded to you using your payment method.
The delivery times provided by S&S Distributors are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided.
Change of Address
You are responsible for providing us with a valid delivery address. We cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
Refunds & Returns
You are responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault. We will happily exchange or refund your item provided the item is in its original condition with the original tags attached. We recommend sending returns via registered post as we do not accept responsibility for lost items. Refunds and returns are not available on any free promotional items.
See below for the time frame your exchange or refund must be made in:
· Exchanges (full price items) - 100 days from date of purchase
· Exchanges (sale items) - 100 days from date of purchase
· Refunds (full price items) - 100 days from date of purchase
All order cancellations should be made as soon as possible by contacting S&S Distributors at firstname.lastname@example.org . If you notify us before your order has been dispatched, we will do our best to accommodate your order cancellation. Where a package has already been shipped, S&S Distributors will charge a nominal cancellation fee in order to recover any costs associated with the return of the package from our delivery service.
You will not be charged for a pre-order item until the day the item is shipped. Please note that delivery time for your pre-ordered item may change. To get an updated ETA of your pre-ordered item contact customer service at email@example.com or (04) 232 0675
We recommend placing a separate order for pre order items as any multiple item order containing a pre order item will not be shipped until the pre order item is ready for despatch.
S&S Distributors Ltd are based in New Zealand andall pricing is in New Zealand Dollars.Prices are subject to change without notice. There may be duties and taxes added to your package by your destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in New Zealand Dollars. Non-New Zealand currency figures are all approximations based on an exchange rate
International Customs Charges
Some orders may incur a customs or import duty charge. S&S DISTRIBUTORS do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and S&S DISTRIBUTORS will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and S&S DISTRIBUTORS will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
All warranties offered are the manufacturer’s warranties and not that of S&S Distributors. Faulty goods will be dealt with according to the manufacturer's warranty.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, S&S Distributors reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. S&S Distributors reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge.
Copyright and Trademark Notice
This site is owned and operated by S & S Distributors Ltd trading as S&S Distributors Ltd based in New Zealand. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of S&S Distributors Ltd. All software used on the site is the sole property of S&S Distributors Ltd or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the prior written permission of S&S Distributors Ltd (all rights not expressly granted herein are reserved). Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.